Ideal candidates have 1–3 years of IT support, onboarding, or technical implementation experience. They possess a solid understanding of networking fundamentals (IP addressing, DHCP, NAT, port forwarding, firewall rules) and are comfortable in Windows-based environments. Experience working with smart lock/access systems (e.g., Salto, Dormakaba) is a strong plus. Familiarity with CRM or ticketing tools (Zoho Desk, Freshdesk, or similar) and the ability to communicate complex technical concepts in plain language to property managers are essential. A background in hospitality tech, PropTech, or multifamily property systems is advantageous. Strong collaboration, troubleshooting, and documentation skills are required.
ElevateOS is a PropTech leader powering thousands of multifamily properties across the United States and Canada. Our all-in-one platform unifies resident apps, smart building integrations, concierge services, access control, and more to streamline operations and elevate the resident experience. We partner with top developers, owners, and managers to bring luxury, efficiency, and reliability to residential living. The Network Support Engineer will play a pivotal role in onboarding new properties, configuring secure network integrations, and coordinating with vendors and property IT teams to ensure seamless implementation and ongoing support. This role helps bridge property staff, third-party IT providers, and ElevateOS product/engineering teams, contributing to scalable, robust integrations that empower our customers and drive platform adoption.
- Guide new properties through technical setup of ElevateOS integrations, ensuring aligned timelines and successful onboarding.
- Assist with firewall configurations and static IP setups in collaboration with property IT teams.
- Coordinate software installations for partner systems (e.g., Salto Space, Dormakaba Ambiance, Schlage Engage) and provide installation documentation.
- Diagnose and troubleshoot integration issues across routers, firewalls, NAT, and port forwarding; resolve IP conflicts and connectivity problems.
- Serve as Tier 2 support for hardware/software integrations (Salto KS & Space, Dormakaba, Brivo, Schlage, Igloohome, and other smart building tools).
- Collaborate with ISPs, property techs, and vendors to ensure reliable services and address technical blockers.
- Escalate API or system-side issues to product/engineering as needed and document recurring issues for product improvements.
- Partner with implementation and client success teams to ensure high levels of property satisfaction and successful deployments.
Experience in hospitality tech, PropTech, or multifamily property systems; prior exposure to integration projects or API-based work; knowledge of cloud networking concepts and VPNs; bilingual abilities in English and another language commonly used in client properties.
