We are seeking a detail-oriented, process-driven professional with excellent English communication skills and 2+ years of experience in event planning, operations, or client-facing coordination. You should be highly organized, able to juggle multiple concurrent events and stakeholders, and comfortable in a fast-paced environment. The ideal candidate is a proactive, professional, solutions-oriented communicator who can manage expectations and deliver exceptional experiences for residents and customers. Prior experience coordinating vendors, timelines, and customer expectations is essential. Strong written and verbal communication skills, a customer-centric mindset, and the ability to work autonomously with strong ownership are required. Fluency in English is a must, with a talent for clear, professional interactions via email, phone, and messaging.
ElevateOS is a PropTech company powering resident experiences across multifamily communities in the United States and Canada. We provide an all-in-one platform that combines technology, integrations, and on-site experiences to help property teams run smarter buildings and deliver exceptional resident engagement. As an Event Planner in our Customer + Vendor Operations team, you will play a pivotal role in coordinating resident events for our customers and building a strong, reliable vendor network. This role is high-urgency with high ownership, ideal for someone who thrives in a fast-paced environment, communicates clearly, and maintains meticulous attention to detail. You will collaborate with property managers, vendors, and internal stakeholders to execute memorable events while upholding ElevateOS quality standards.
- Own end-to-end event planning logistics for assigned properties, from concept to execution.
- Coordinate vendors, pricing, schedules, and event requirements, ensuring alignment with customer expectations.
- Maintain proactive communication with customers via email and phone to confirm details, set expectations, and ensure readiness.
- Develop and manage run-of-show materials, checklists, confirmations, and final execution details.
- Ensure every event meets the customer鈥檚 standards and ElevateOS quality benchmarks.
- Identify risks early and implement timely solutions to prevent impact on events.
- Source, onboard, and manage a vendor network (hosts, entertainers, instructors, F&B, etc.).
- Negotiate pricing and packages with vendors and maintain up-to-date vendor records (pricing sheets, menus, requirements, documentation).
- Build strong vendor relationships to ensure consistent performance and reliability.
Experience designing marketing collateral or event materials ( Canva, Adobe, Figma, etc.). Vendor negotiation experience. Familiarity with multifamily, hospitality, or marketplace-based service businesses. Comfort with travel or on-site event support as needed. Demonstrated ability to collaborate across teams and influence without direct authority.
