Asistente Administrativo Dental

We are seeking a highly organized Dental Admin Assistant with strong English communication skills and a detail-oriented mindset. The ideal candidate will be proficient with dental EHR/EMR systems, possess solid customer service abilities, and demonstrate critical thinking to resolve problems effectively. You should understand HIPAA regulations and the importance of patient data confidentiality, with the ability to work independently in a remote setting while maintaining a professional demeanor. A high school diploma or equivalent is required, along with reliable internet access and a suitable home office setup to support a full-time, remote workflow. Prior experience in the dental healthcare industry is preferred but not mandatory for highly motivated individuals who are quick to learn and adapt to a fast-paced virtual environment.

Company: Virtual Staffing Careers — a globally distributed staffing partner delivering high-quality administrative and support services to healthcare professionals. We are expanding our dental healthcare operations to provide reliable, detail-oriented virtual support for dental clinics. This role focuses on scheduling, records management, and patient communications while ensuring HIPAA-compliant handling of patient information. You will support the onboarding of new dental practices, assist with appointment management, patient data maintenance, insurance verification, and billing coordination. Working closely with a virtual team, you will help optimize administrative workflows, maintain accurate documentation, and contribute to efficient operations and an excellent patient experience.

• Schedule and manage clinical calendars, coordinate appointments, and optimize provider time utilization.
• Facilitate patient communications, relay messages, arrange follow-ups, and respond to inquiries with professionalism and empathy.
• Maintain accurate medical records, histories, treatment plans, and test results in the dental EHR/EMR systems, ensuring HIPAA compliance.
• Support billing and coding processes by assisting with procedure/diagnosis coding and collaborating with the billing department to resolve discrepancies for timely reimbursement.
• Manage prescription refills, coordinate with pharmacies, and obtain prior authorizations when required to ensure timely patient care.
• Engage in virtual team meetings and coordinate with colleagues to deliver coordinated patient care and administrative tasks.
• Perform data entry and organize patient information, treatment plans, and related data in electronic health record systems with high accuracy.
• Verify patient insurance coverage and eligibility, obtain pre-authorizations, and resolve coverage-related issues to facilitate access to services.
• Adhere to data privacy, security policies, and industry regulations while handling sensitive medical information.
• Proactively identify process improvements, document standard operating procedures, and support a seamless administrative workflow in a remote environment.

• Experience in dental or medical office administration and familiarity with HIPAA compliance.
• Proficiency in dental EHR/EMR systems and medical billing processes.
• Strong organizational and multitasking abilities with meticulous data entry skills.
• Excellent written and verbal communication, with a customer-service mindset.
• Problem-solving skills, adaptability, and the ability to work with minimal supervision in a remote team.
• Basic knowledge of insurance verification and pre-authorization workflows.
• Comfortable working across US time zones (Pacific, Mountain, Central, Eastern).