- 2-4 years of experience in:
- Community moderation
- Social media operations
- Digital content execution
- Proven hands-on experience moderating:
- Excellent written and spoken English.
- Strong ability to handle community interactions calmly and professionally.
- High attention to detail and consistency in execution.
- Comfortable working in a remote, fast-paced startup environment.
At Shinkai, we are developing a free, open-source AI application that runs locally on users' computers. Shinkai functions as a powerful OS, enabling local AI agents to perform various tasks without sending data externally. Our decentralized network ensures up-to-date AI models and authentic information verification via cryptographic proofs, prioritizing privacy and data ownership. Accessible on Mac, Windows, and Linux, Shinkai is easy to install and use.
Our experienced co-founders have built successful apps with over 500,000 users and software securing over 3.5 billion dollars in assets. They hold board and c-suite positions in companies managing around one billion dollars in assets and have experience with the Microsoft AI team, equipping our team to drive Shinkai forward successfully.
Role Purpose
This role is responsible for the daily execution of content publishing and active moderation of Shinkai鈥檚 social channels, with a strong focus on X (Twitter) and Discord. The Community, Content & Social Media Moderator supports the implementation of the existing marketing and communications strategy defined by the leadership team.
This position is fully operational and does not own marketing strategy, growth planning, reporting, partnerships, or budget decisions.
Core Responsibilities
1. Content Execution
- Publish and distribute content on:
- X (Twitter)
- Discord
- Telegram
- Blog
- Adapt and format content provided by the Marketing Lead for each platform.
- Maintain and update the content calendar already defined.
- Ensure all content follows Shinkai鈥檚 brand voice and tone guidelines.
- Upload, schedule, and organize posts and content assets.
2. Community Moderation & Daily Operations (X & Discord)
- Actively moderate X and Discord on a daily basis.
- Monitor conversations, threads, mentions, and comments.
- Enforce community rules and guidelines.
- Detect and manage:
- Spam
- Scams
- Harassment
- Off-topic or harmful content
- Warn, mute, or report users according to internal moderation policies.
- Escalate security, legal, or sensitive issues immediately to the Marketing Lead.
- Maintain a safe, respectful, and professional community environment.
3. Community Support
- Respond to:
- General user questions
- FAQs
- Basic product usage questions
- Provide first-level assistance to users.
- Maintain a positive, helpful, and solution-oriented tone at all times.
4. Campaign & Launch Execution Support
- Support the operational execution of:
- Product launches
- Feature announcements
- Community activations
- Coordinate post timing and publishing with internal teams.
- Ensure all scheduled posts go live correctly and on time.
5. Cross-Team Operational Support
- Coordinate with:
- Product team (for clarifications and user issues)
- Marketing & Communications Lead
- Ensure accurate and timely communication across channels.
- Experience in Web3, Crypto, AI, SaaS, or Tech communities.
- Experience moderating large or active Discord servers.
- Familiarity with:
- Ghost or CMS platforms
- Canva, Figma (basic)
- Notion, Slack
- Basic understanding of:
- Online safety
- Anti-scam practices
- User behavior in crypto communities
Ideal Candidate Profile
- Highly operational and detail-oriented.
- Strong sense of responsibility over daily community health.
- Calm, professional, and assertive when moderating.
- Comfortable following guidelines and escalation protocols.
- Preferably within the UTC-8 to UTC-3 time zones.
Genuinely interested in AI, decentralized tech, and online communities.
