- Proven experience in the healthcare industry
- Proficiency in English communication, both written and verbal
- Proficient in virtual office tools, EHR systems, and communication platforms
- Strong customer service and critical thinking skills
- Understanding of HIPAA regulations and the importance of patient data confidentiality
- Strong problem-solving skills and ability to work with minimal supervision
- Willingness to work in US time zones (PST, EST, CST)
- High school diploma or equivalent
- A stable and high-speed internet connection preferably 25 MBPS or higher
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
At Virtual Staffing Careers we provide quality services by the hand of talented Virtual Assistants, and that's where you come in!
As a Dental Admin Assistant, you'll play a pivotal role in supporting healthcare providers and ensuring seamless operations within a medical or dental office environment. You'll be required to be adept at various administrative tasks, including data entry, appointment scheduling, records management, prescription refills, and patient insurance verification. Attention to detail, commitment to patient confidentiality, and adherence to HIPAA regulations are paramount for this role.
Important: This is a fully bilingual role (English and Spanish), exclusive for candidates in LATAM in an Independent Contractor type of agreement.
- Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients.
- Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
- Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
- Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with the billing department to resolve any discrepancies and ensure timely reimbursement.
- Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
- Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
- Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
- Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
- Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.
- Specific Software Fluency: If you used to utilize Dentrix, Open Dental, Eaglesoft, etc. list these specifically as a plus.
- Advanced Excel: Ability to use pivot tables or formulas to track aging accounts and collection trends.
- Revenue Cycle Tech-Savvy: Proficient in using third-party clearing house platforms to expedite reimbursements and manage digital attachments (X-rays, narratives).
- Consistency and Reliability: You're a steady presence who likes to keep things moving smoothly, even on busiest days.
