- Proven experience in medical billing within the medical or dental practice area.
- Experience with claim denial management and collections processes.
- Proficiency in English communication, both written and verbal.
- Proficient with medical or dental billing software (Eaglesoft, Dentrix, Denticon, etc.)
- Strong familiarity with medical or dental insurances (Delta Dental, Metlife, Cigna, etc.)
- Strong customer service and critical thinking skills.
- Understanding of HIPAA regulations and the importance of patient data confidentiality.
- Strong problem-solving skills and ability to work with minimal supervision.
- Willingness to work in US time zones (PST, EST, CST).
- High school diploma or equivalent.
- A stable and high-speed internet connection preferably 25 MBPS or higher.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
At Virtual Staffing Careers we provide staffing services, offering quality services by the hand of talented Virtual Assistants, and that's where you come in!
As a Dental Biller, you'll work remotely with one of our clients in a US-based medical or dental clinic, where you'll play a critical role in managing the complete billing cycle, including Revenue Cycle Management (RCM) and Accounts Receivable (A/R). This role ensures efficient billing operations by handling claims, investigating denials, and performing end-to-end billing tasks to optimize revenue for healthcare practices.
Important: This is a fully bilingual role (English and Spanish), exclusive for candidates in LATAM in an Independent Contractor type of agreement.
- End-to-End Revenue Cycle Management (RCM): Oversee the entire billing cycle from claims submission to final reimbursement, ensuring each step is accurately and efficiently managed.
- Accounts Receivable (A/R) Collections: Track and manage unpaid bills, performing follow-ups on outstanding claims and resolving collection issues to maximize revenue.
- Claims Denial Investigation and Resolution: Investigate denied claims, identify errors or required corrections, and resubmit claims with appropriate adjustments.
- Claims Resubmission and Correction: Manage backend tasks related to claim resubmission, verifying accuracy, and implementing corrections as needed to avoid delays in reimbursement.
- Documentation and Compliance: Ensure all billing activities are documented by regulatory standards and compliance requirements, including HIPAA.
- Specific Software Fluency: If you used to utilize Dentrix, Open Dental, Eaglesoft, etc. list these specifically as a plus.
- Advanced Excel: Ability to use pivot tables or formulas to track aging accounts and collection trends.
- Revenue Cycle Tech-Savvy: Proficient in using third-party clearing house platforms to expedite reimbursements and manage digital attachments (X-rays, narratives).
- Consistency and Reliability: You're a steady presence who likes to keep things moving smoothly, even on busiest days.
