We are seeking a highly strategic Enterprise Customer Success Manager to own relationships with our largest and most complex customers. This is a senior, outcomes-driven, executive-facing position that drives measurable business value, adoption, and renewal. You’ll collaborate with Revenue, Product, Support, and executives to ensure customers view PartnerTap as a mission-critical technology partner.

What Success Looks Like:

High gross and net revenue retention
Measurable adoption growth across enterprise users and teams
Strong executive sponsorship at multiple levels
Documented customer outcomes tied to revenue impact
Expansion opportunities originated through value delivery
Customers who advocate for the platform publicly and internally

PartnerTap is a high-growth startup transforming how sales and channel teams collaborate across organizations. Our platform automates and streamlines the tedious steps channel professionals go through to effectively work with their partners. We serve enterprise customers by delivering an account mapping, co-selling, and ecosystem orchestration platform that provides robust attribution data and measurable ROI. This role contributes to shaping the customer journey, ensuring strategic value realization, and driving long-term partnerships with Global 2000 and large-scale enterprises across industries.

Serve as the primary executive-level relationship owner for a portfolio of enterprise customers
Lead onboarding, implementation coordination, and value-realization
Develop and execute customer success plans aligned to business KPIs
Drive product adoption and maturity across complex teams and regions
Facilitate Monthly Business Reviews (MBRs) with senior stakeholders
Identify expansion and cross-sell opportunities in partnership with Sales
Ensure renewal success and long-term retention
Proactively identify risk and create mitigation strategies
Partner with Product to translate feedback into roadmap insights
Analyze usage, adoption, and business outcomes to demonstrate value
Build trusted-advisor relationships grounded in strategy and results

5–10+ years in Enterprise Customer Success, Strategic Accounts, or Consulting
Experience with Global 2000 or large-scale enterprise organizations
Exceptional executive communication and relationship-building skills
Strong business acumen with understanding of revenue models and value drivers
Proven success managing renewal cycles and expansion motions
Comfort navigating complex, matrixed organizations
Data-driven, structured, and outcome-focused mindset
Experience in SaaS, data platforms, GTM technology, or enterprise software preferred
A Plus: understanding Channel, Partnerships, Ecosystem (GTM strategies)

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