We are seeking experienced Customer Care Representatives who can deliver trust-building conversations and precise data handling in a 100% remote setting. The Senior CCR will guard our data, lead the team, and manage complex customer scenarios, while modeling strong communication, empathy, and professional authority. You will be evaluated on lead-to-appointment conversion, CSAT scores, and data cleanliness. You should thrive in a fast-paced, metrics-driven culture and be capable of mentoring junior teammates to achieve their career goals. A commitment to long-term employment, reliability, and a proactive attitude are essential.

Key requirements include:

Excellent written and spoken US English; ability to connect naturally with homeowners.
Proven experience in high-volume customer communication and CRM management.
Strong problem-solving, data literacy, and attention to detail.
Comfort with scheduling, appointment setting, and coordinating with project teams.
Ability to work within fixed schedules (EST) from a remote location.

Property Revolution is a high-performance, values-driven home improvement firm based in Michigan, USA. We are expanding our remote Front-Line team and recruiting a Senior CCR. This project focuses on delivering exceptional customer experiences, safeguarding data integrity, and driving sustainable growth for our remodeling division. You will help shape our first impressions plan, ensuring every homeowner interaction aligns with our standards of trust, empathy, and professionalism. Our aim is to build a scalable, process-driven customer care operation that supports both a stable, long-term career and opportunities for internal advancement within a premier construction brand.

Field calls from clients and set qualified appointments for sales team.
Lead and mentor the Front-Line team to maintain 100% departmental accuracy, generate high-level reporting, and coach junior teammates to success.
Master conversion strategies by conducting curiosity-based questioning to connect Project Consultants with the right homeowners at the right time.
Ensure data integrity across CRM platforms (JobNimbus, GoHighLevel, Calendly) by identifying missing fields, cleaning records, and maintaining pristine reporting.
Serve as a Communication Ninja, turning frustrated callers into loyal advocates while adhering to SOPs to protect our 5-star reputation.
Maintain superior US English proficiency in both written and verbal communication to authentically engage with homeowners.
Operate within the EOS-driven framework to sustain a stable, growth-oriented work environment.

Prior experience in home remodeling, exterior renovation, or construction industries is a plus. Familiarity with JobNimbus, GoHighLevel, and Calendly is preferred. A track record of achieving high CSAT scores and consistent response times will set you apart. Knowledge of EOS (Entrepreneurial Operating System) principles is beneficial. Strong time-management skills and a collaborative mindset are highly valued.

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